Step 2: IT Asset Coordinator checks if a. Decide whether asset components can and will be reused. Step 5: IT Asset Disposal Manager carries out the disposal or resell procedures as per the policy and guidelines. Also removes all components from the asset for future re use of for disposal. This notification is required to close and satisfy the order to the disposal company. Our specialized ITIL bundles deliver outstanding value by providing the solution for your specific needs.
Asset management. More from: Asset management. CIs are simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example. Service assets can be any resources or capabilities that contribute to the delivery of a service.
The knowledge of an IT worker, for example, is a service asset. The overall ability for a team to respond to an incident or problem is a service asset. Most things are fair game, including virtual assets, but there are some exceptions to the scope of SACM:. In general, the scope of SACM includes management of the complete lifecycle of every CI — including interfaces to internal and external service providers where there are assets and configuration items that need to be controlled.
Along the way, service asset and configuration management will interface with nearly all of your other IT process, including change management, financial management, incident and problem management, and more.
For each of the services you offer, ITIL suggests that you create a Service Management Plan — which is essentially just a document that addresses the critical components of a service before you implement it. It typically covers:. This can be a great way to prove the value of SAM from day one. In ITIL 4 this has changed, and it is now designed to be viewed much more broadly.
This can help broaden the view of software asset management across the wider business, something that is integral to maturing a SAM program. In conclusion, as ITIL 4 has evolved to include a view of business practices, there are now several aspects of ITIL 4 that can inform and innovate software asset management.
SAM practitioners can generate value for their organisations and create a well-functioning practice by placing a strong emphasis on value, using the Service Value System, adopting new methods of work such as Agile, and taking a holistic view of their processes. This article has been contributed by James Jones. Featured product Get instant access to all the ready to use and fully editable templates on our website.
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